Dubai Move OS ("we", "us") is a relocation planning product operated by HERVANR LTD, a company registered in England and Wales, company number 12781193. HERVANR LTD is the data controller for the personal data described here. Questions or requests: hello@dubaimoveos.com.
Account details you give us (email, name), your onboarding answers (household, origin country, move date, budget, priorities), your saved checklist progress, saved areas and guide reads, and messages you send to the AI Concierge. We never see or store your card details: Stripe takes the payment and tells us only that it succeeded, and which account to unlock.
To personalise your relocation plan, remember your progress across sessions, generate cost and area estimates, answer your Concierge questions with context, and send transactional emails (account verification, password reset, plan-ready notice). We do not sell your data, run behavioural advertising on it, or share it with brokers.
Supabase (database + authentication, EU region), Lovable (hosting + AI Gateway), Stripe (payments and card handling), Resend (transactional email delivery), and Firecrawl (fetching public UAE government pages to keep facts current). Each processor sees only the minimum data required for its task.
You can review and edit your onboarding answers at any time from Account. You can request an export or full deletion of your account by emailing the address above; we action deletion requests within 30 days. Under GDPR and UAE PDPL you also have the right to object, restrict processing and lodge a complaint with your local supervisory authority.
Account and plan data is kept while your account is active. If you delete your account, we remove personal data within 30 days; aggregate, non-identifying analytics may be retained.
We use only strictly-necessary cookies for authentication. No third-party advertising or cross-site tracking cookies are set.
We'll update this page when our practices change and note the effective date at the top.